Frequently Asked Questions

+ How do I refill my prescription?

For prescription refills, please contact your pharmacy directly and ask for the appropriate refill request paperwork to be faxed to Dr. Martin's office at 503-443-2142. Please allow 3-4 business days for refill requests to be processed.

+ How do I change or cancel my appointment?

To cancel or reschedule an existing appointment, find your confirmation email from IntakeQ. It may have ended up on your spam folder, so be sure to check there, too. Once you find the confirmation email, go to the section that says "manage your appointments here". Click the link provided and follow the instructions from IntakeQ to get to your appointments summary. From there, you can select to cancel or reschedule your appointment.

If you did not receive a confirmation email, the appointment was likely not scheduled. If you are unsure that your appointment was successfully scheduled or successfully cancelled, please contact us.

You can also call, text, or send an Elation message requesting for your appointment to be changed or cancelled. Do not assume your appointment has been changed or cancelled unless you receive confirmation from IntakeQ, Amoreena, or Dr. Martin that it was successfully cancelled.

There is a $50.00 no-show and last-minute cancellation fee. For more information on these fees, visit our policies page. (This fee does not apply to patients with CareOregon).

+ I need records sent somewhere. How do I do that?

According to federal law, we can not release records to you or another provider or person without your written consent and signature.

Let us know if you need a release form sent to you to complete. It can take up to 7 days for our office to send records after a release of records as been received.

There is a minimum of a $25 charge for records printed and sent to anybody other than another provider.

+ I have a small health concern. Do I have to make an appointment?

Yes. If you have a new health concern or extensive questions regarding your current treatment plan, it is best for your care to schedule an appointment. Dr. Martin cannot adequately address new health concerns or extensive questions via email, Elation, or phone.

If it is an urgent health concern, call or text 971-328-0071. Non-urgent calls and texts will be responded to within 2-3 business days.

If it is medical emergency, please call 911 or go the the emergency department.

+ My family member or friend has a small health concern. Can I discuss it with Dr. Martin?

Dr. Martin cannot legally offer advice on how to care for a family member or friend unless that person is an established patient. If they are an established patient, we must have written consent from them to discuss their health with you, unless you are their legal guardian. If they are not an established patient, and would like to make an appointment, contact us about availability. If they are having a medical emergency, please call 911 or go to the emergency department.